AI Centers ("we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with GDPR and applicable data protection laws.
AI Centers is a SaaS platform that develops and manages AI-powered chatbots for businesses. We provide automated customer service solutions for Telegram, WhatsApp, Instagram, and website integrations.
Payments are processed by secure third-party payment processors. We receive confirmation of payment but do not store credit card numbers or full payment details.
3. How We Use Your Data
Service delivery: To set up, configure and operate your AI bot
Customer support: To respond to your inquiries and resolve issues
Account management: To manage your subscription and billing
Platform improvement: To analyze usage patterns and improve our service
Communications: To send service updates, invoices, and product news (you can opt out)
Legal compliance: To meet legal obligations and enforce our terms
We never sell your data to third parties.
4. Legal Basis for Processing (GDPR)
For users in the EU and EEA, we process your data under these legal bases:
Contract performance: Processing necessary to provide our service to you
Legitimate interests: Analytics, security, fraud prevention, and service improvement
Consent: Marketing emails (you can withdraw consent at any time)
Legal obligation: When required by law (e.g., tax records)
5. Data Retention
Account data: Retained while your account is active, plus 3 years after closure for legal purposes
Bot conversation logs: Retained for 12 months, then anonymized or deleted
Payment records: Retained for 7 years as required by Georgian tax law
Analytics data: Anonymized after 26 months
You can request deletion of your data at any time by emailing support@aicenters.co.
6. Data Sharing
We share your data only in these limited cases:
Google (Gemini AI): Bot conversation processing — Google's AI models process message content to generate responses. Governed by Google's Data Processing Agreement.
Payment processors: Stripe, Cryptomus — for secure payment processing only
Cloud infrastructure: Railway, Vercel, Netlify — for hosting and delivery
Analytics: Google Analytics (anonymized), Yandex Metrika (anonymized)
Legal requirements: If required by law, court order, or to protect rights
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
7. Cookies & Tracking
Essential cookies: Required for the website to function (authentication, preferences)
Analytics cookies: Google Analytics GA4, Yandex Metrika — to understand usage (can be disabled)
Marketing pixels: Facebook Pixel — for advertising attribution (can be disabled)
You can disable non-essential cookies in your browser settings. Blocking analytics cookies won't affect your ability to use the service.
8. Your Rights
Under GDPR and applicable law, you have the following rights:
Right of Access
Request a copy of your personal data we hold
Right to Rectification
Request correction of inaccurate personal data
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or direct marketing
Right to Restriction
Request that we limit how we use your data
To exercise any of these rights, email support@aicenters.co. We respond within 30 days.
9. Data Security
All data transmitted over HTTPS (TLS encryption)
Passwords hashed using industry-standard algorithms
Access to production data limited to authorized personnel only
Regular security audits and monitoring
Payment data handled exclusively by PCI-DSS compliant processors
In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR.
10. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us at support@aicenters.co and we will delete it promptly.
11. International Transfers
Your data may be processed by our service providers outside Georgia and the EU. When we transfer data internationally, we ensure appropriate safeguards are in place including:
Standard Contractual Clauses (SCCs) approved by the European Commission
Transfers only to countries with adequate data protection laws
Contractual obligations on all data processors
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
Update the "Last updated" date at the top of this page
Notify active users by email for material changes
Post a notice on our website
Continued use of our Service after changes means you accept the updated policy.
13. Contact Us
For any privacy-related questions, data requests, or concerns: